Returns and Exchanges Policy

1. Commitment to Quality

At CAMILA BOMBON, we want you to love your purchase. All our products are meticulously inspected before shipment. We only accept returns and exchanges under the following conditions:

  • Manufacturing Defects: If the item presents a manufacturing flaw.

  • Size Exchange: If you require a different size than the one ordered.

 

2. Mandatory Product Conditions

To be eligible for a return or exchange, the item must strictly comply with the following:

  • Be completely new and unworn.

  • Must not have been used, washed, altered, or damaged.

  • Must retain all original tags and original packaging.

  • Must not present stains, perfumes, deodorant odors, or signs of having been worn during exercise.

  • Intimate apparel (such as bodysuits or briefs) is not eligible for return or exchange for hygiene reasons.

 

3. Return Process for Manufacturing Defect (Refund)

If you find a defect in your item:

  • Notification: You must contact us at shopcamilabombon@gmail.com  within 7 days of reception, attaching clear photographs of the defect.

  • Inspection: Once the garment is received and the defect is confirmed, we will process the return.

  • Refund: In case of a confirmed defect, a full refund of the garment's cost will be issued to your original payment method.

 

4. Exchange Process for Size (Non-Defective)

If the product is in perfect condition but you need a different size:

  • Notification: You must contact us within 7 days of reception to initiate the process.

  • Exchange Options: You have two options to choose from:

    1. Store Credit: You will receive a store credit coupon for the full value of the garment to use on future purchases.

    2. Size Reshipment: We will reship the correct size if available in inventory.

  • Return Shipping Cost: The cost of shipping the garment back to our warehouse is the responsibility of the customer. We will cover the cost of shipping the new size or product back to your address.

 

5. Timeframe and Contact

  • All returns and exchanges must be initiated through our support email.

  • CAMILA BOMBON reserves the right to refuse returns that do not comply with the conditions established in this policy.